Annual service visit
EPC checks the outdoor unit, controls, heating pressure, filters, visible pipework and connected equipment that forms part of your heat pump system.
Residential heat pump servicing
Keep your home comfortable. Know your heat pump is cared for.
From routine annual servicing to a worrying fault, EPC helps you understand what your system needs. We check the heat pump and connected heating equipment, explain the findings and give you a clear next step.
Annual service and performance checks
Air-source heat pumps and connected heating systems
Clear paperwork for warranty and homeowner records
Service with clarityThe right service starts with understanding your system.
Heat pump servicing in plain English
A service should give you clear answers.
A heat pump is part of a wider heating system. We look beyond the outdoor unit to check the accessible controls, pressure, filters and connected equipment that affect comfort and performance.
After the visit, you receive a record of what was checked and practical advice on anything that needs attention.
Ask about your systemPerformance and settings check
The visit includes a practical review of how the system is running, including controls, schedules, comfort issues and anything you have noticed at home.
Fault check and repair advice
If the system is noisy, underperforming, showing a fault code or losing pressure, EPC explains the likely issue and the next repair route.
Service record and clear advice
You receive a clear record of what was checked, what looks healthy and whether any follow-up work, parts or monitoring is recommended.
What’s involved
What EPC checks during a residential heat pump service.
The exact checklist depends on the manufacturer and system type, but EPC focuses on the areas that affect comfort, performance and reliability: airflow, pressure, controls, filters, connected equipment and a clear record of work.
Visual inspection of the outdoor unit and accessible components
Check outdoor clearances, airflow and coil condition
Check controls, thermostat operation and user settings
Check heating pressure, visible leaks and expansion vessel condition where accessible
Clean or check filters and strainers where fitted and accessible
Check hot-water cylinder and magnetic filter where applicable
Review fault history or homeowner-reported issues
Service record and practical advice before the engineer leaves
A service record and practical next steps are included. If extra work or parts are needed, EPC will explain them before anything additional is done.
Costs and visit types
Know the price before the visit.
Tell us what you have and whether anything is wrong. We will confirm the right type of visit and an EPC price before you book.
Market budget guide — not an EPC quote
Annual service visit
Guide: £150–£300A useful budget guide for a residential air-source heat pump service. Your EPC quote is confirmed before booking and depends on your system, location and access.
EPC visit route
Service + issue check
Quoted before visitFor systems with an active problem, fault code, poor performance, pressure loss or no heating/hot water. EPC confirms the right visit before attending.
EPC visit route
Ongoing service support
Available on requestFor homeowners who want annual reminders, planned maintenance and a clear support route for future servicing or system upgrades.
Parts, repairs, refrigerant or glycol work, manufacturer call-outs and non-standard access may cost extra. EPC will discuss any additional work and pricing first.
Ask for my EPC priceWhen to get in touch
Has something changed at home?
Do not wait for a complete breakdown. If your heating, hot water, noise or running costs have changed, tell EPC what you have noticed so we can suggest the right next step.
Describe the problemHeating or hot water takes longer than normal
The outdoor unit is noisier than usual
Fault codes appear on the controller
Pressure drops or needs regular topping up
Energy use has increased without an obvious reason
The unit is blocked by leaves, debris or poor airflow
One EPC teamClear from first contact to service record.
Confidence at every step
You know what happens next.
We ask about your system before booking, confirm the visit you need and explain the outcome in plain English.
Tell us what you have
Share the make, model, age, postcode, last service date and any current problem or fault code.
We confirm the right visit
EPC confirms whether you need a standard service, a service plus fault check, or a manufacturer-led warranty route.
Engineer checks the system
The visit focuses on safe operation, airflow, pressure, controls, filters and connected heating equipment.
You get clear next steps
EPC explains what was checked, what looks healthy, and what needs monitoring, repair or upgrade planning.
Brand coverage
Tell us the make and model. We will check the right route.
EPC has experience with a range of heat pump brands. Service compatibility, warranty requirements and any manufacturer-led work are confirmed before booking.
You can also ask us about Daikin, Samsung, Grant, Worcester Bosch, NIBE. Send your model details so we can confirm whether EPC can service your system.
How often should a heat pump be serviced?
Most residential heat pumps should be serviced once a year, or in line with the manufacturer’s instructions. Annual servicing is commonly required to maintain warranty cover and helps keep the system running efficiently.
How much does heat pump servicing cost?
As a guide, many residential air-source heat pump services sit in the region of £150–£300 depending on location, brand, system type, access and what is included. EPC confirms your price before the visit is booked.
How long does a heat pump service take?
A straightforward service may take around one to three hours depending on the system and access. If there is a fault, pressure issue, glycol check or connected-cylinder work, the visit may take longer.
Can EPC repair my heat pump if something is wrong?
EPC can help identify the likely issue and advise on repair options. Some repairs depend on brand, parts availability, warranty status and whether the manufacturer needs to be involved.
Will servicing keep my warranty valid?
Many manufacturers require annual servicing by a competent engineer and a completed service record. EPC can provide service paperwork, but the exact warranty rules depend on your manufacturer and installer documents.
Do I need to do anything between services?
Keep the outdoor unit clear of leaves, bins, snow and garden debris; do not block airflow; keep an eye on pressure or fault messages; and call for advice if performance changes.
Do you service air-to-water and air-to-air systems?
This residential service is mainly for air-source heat pump systems. The right route depends on whether your system is air-to-water, air-to-air, hybrid, or connected to a hot-water cylinder, so EPC confirms compatibility when you enquire.
What information should I send before booking?
Send your postcode, heat pump brand and model, system age, last service date, photos of the outdoor unit and controller, and any fault codes or symptoms. This helps EPC recommend the right visit.
Your next step
Tell us about your system. We will help you plan the visit.
Our initial advice and quote are free. Share your postcode, heat pump details and any issue. EPC will confirm the appropriate visit and its price before booking; the service visit itself is not free.
Prefer to talk?01245 968139 ↗